Customer Charter

Complaints Procedure

If you believe the service you are receiving does not meet our customer service standards, you have the right to complain. You can make a complaint by completing a Complaints Form and returning it to a Complaints Officer at Civil Operations, Legal Aid Board, 48-49 North Brunswick Street, Georges Lane, Dublin 7, or by email to complaints@legalaidboard.ie

A copy of our Complaint Form can be found here: Complaint Form (PDF) or Complaint Form (Word Doc)

Please include the following:

• Your name, address, telephone number, email address and case reference number
• Describe what your complaint is about stating relevant times and dates
• State your expected outcome
• State your preferred method of communication

The Complaints Officer will acknowledge receipt of your complaint within 5 working days. In complex cases, we draw up an investigation plan, where we aim to resolve concerns as quickly as possible and expect to deal with the majority within 30 working days.

Need to contact the customer liaison officer?

Address: Legal Aid Board, 48-49 North Brunswick Street, Georges Lane, Smithfield, Dublin 7

Email: customerliaisonofficer@legalaidboard.ie